Image of woman on couch typing credit card number into computer.

SecurLock Equip

Turn Your Debit Card On and Off

There are few things worse than realizing you've lost your debit card or thinking it's been stolen. With just one swipe in the SecurLOCK™ Equip app, you can turn your cards off. As soon as you find them, just swipe to turn them back on. When your card is "off," no withdrawals or purchases will be approved.



Manage Your Money

If you're sticking to a budget, the SecurLOCK™ Equip app can help. Set spending limits for yourself for general use or by merchant types, like gas, groceries, and retail stores. These can even be set and controlled by geography. You can update these any time you want within the app for events like vacations and holiday shopping.
 

Control Your Locations

Limit transactions to locations that you choose, from a region on a map to international use. This provides another layer of protection against unauthorized uses of your card.
 

Get Instant Alerts 

Set up alerts in your app for spending limits and merchant and transaction types.

Frequently Asked Questions 
What is SecurLOCK™ Equip?
SecurLOCK Equip is a mobile app that allows you to control how, when, and where your debit and/or credit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. SecurLOCK Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.
 
What is required to use it?
SecurLOCK Equip requires you have a credit and/or debit card account issued from your financial institution, First State Bank of the Southeast. You will also need an Apple or Android smartphone. After downloading the app, you will be instructed to enter your full card number followed by additional authentication information. Once registered, you can begin using the app immediately.

How do I get the SecurLOCK Equip app?
SecurLOCK Equip is available on both Apple and Android mobile devices. If you have an iPhone, you can download the app from the Apple store. If you have an Android phone, you can download the app from the Google Play store. Once the app has successfully downloaded to your mobile device, you can begin the card registration process.

Is there a fee to use the app?
No. It is provided to you at no cost so you can have more control over your card.
 
How many cards can I register?
There is no limit as to how many cards you can register. However, we recommend registering no more than 20 cards to a single profile. Any more than the recommended number may affect app performance. The card(s) must have been issued from your financial institution, First State Bank of the Southeast.

What kind of cards can I register?
Debit and credit cards can be registered as long as they have a 3-digit CVV key. Normally, ATM cards are the ones that do not have this code, therefore are ineligible for registration.

What kind of mobile devices are supported?
Android – OS version 5.0 or later
Apple– iOS version 9.0 or later

Why do you need my email address?
Your email address is needed in case you forget your password and need to reset it using the ‘Forgot Password’ link.
 
Once I register my cards, how do I begin managing and monitoring my payment activity?
You can begin using the service immediately following registration. When turning the card off, the little green button in the top right corner of the card image will turn to red. This means that all transactions (except recurring) will be declined. When ready to make a purchase, you can turn the card back on instantly.
In addition to the card on/off function, you can start selectively setting controls and alerts by channel (in-store, online, mobile, ATM, etc.). You can also set transaction spend limits, select geographic locations where the card can be used, set specific merchant categories, view recent transaction history, receive real-time alerts and much more.

What is a real-time alert?
A real time alert is an immediate push notification sent to the app. You can select to be alerted on all payment transactions or you can choose just to be alerted for “selected” transactions. Alerts are available by spend limits, location, transaction type and/or merchant category.

By turning my card off am I closing my account?
No. Using card controls does not change the status of your account.
 
How long does it take for a control or alert setting to take effect?
Controls and alerts come into effect immediately after you save your preferences.
 
If I have my card turned off will my recurring transactions go through?
Yes. Recurring transactions (Auto Pay) will be approved while your card is turned OFF, unless recurring transactions have been turned OFF prior to your card being turned OFF.

Can I use My Location, My Regions and International at the same time?
Yes. My Location, My Regions, and the International card control can be used in conjunction with one another.
 
I turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why?
You can see which card controls were invoked in order to decline a transaction within the app. Once you are logged in, tap on Recent Transactions. Find the one that was denied and open it, tap the image so it flips, and the control(s) that were evoked during the authorization will be listed near the bottom. Please note: The transaction could also be declined because of external factors like insufficient funds or fraud monitoring - SecurLOCK Equip will not display these external factors. For more information on why a transaction was declined for reasons other than SecurLOCK Equip card controls, please contact First State Bank of the Southeast Customer Care Center at 800-248-5950.

What are Alert Preferences?
Alerts let you know every time a card transaction is attempted. You can choose to be alerted for all, or individually selected transactions. Selected alerts are also available by location, transaction type, merchant type, and threshold amount.
 
My alerts are supposed to notify me of every transaction, but I am not receiving them.
Only the ‘Primary Device’ will receive alerts. Use the settings menu in the app to set your device as the ‘Primary Device’.
Another common reason for not receiving alerts is due to your mobile device’s notification settings for the SecurLOCK Equip app. If notifications are turned off at the operating system level for the app, SecurLOCK Equip will not be able to deliver alerts to your device.
If additional assistance is needed, the Customer Care Center at 800-248-5950 .
 
Once I get a new, replacement smartphone how do I begin using the service again?
Simply download the app to your new smartphone and login with your current user id and password. Your control preferences will remain in place, but your alert preferences will need to be reset.
 
I received a new card number. Will it be automatically updated in the app?
When your card is reissued with a new card number, you will need to add the new card to the app via the standard registration process. This can be done by going to Manage Portfolio and tapping “Add Card”. Be sure to “unmanage” the old card.
If your card is reissued with the existing card number, you will not need to add it to the app again.
 
What if I need help with the app?
There is a “Help” function within the app, as well as a “Contact Us” section where you can send an email to your financial institution.